Terms of service

Welcome to Eraya Sparkle. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General Conditions

  • By using this website, you confirm that you are at least the age of majority in your country of residence, or you have obtained permission from a legal guardian.
  • We reserve the right to refuse service to anyone at our sole discretion, at any time, for any lawful reason.
  • Any breach or violation of these Terms may result in immediate termination of your access to our services.
  • You agree not to use our products or website for any unlawful or unauthorized purpose.

2. Products & Jewellery Disclaimer

  • All jewellery items, including rings, bracelets, earrings, necklaces, and pendant sets, are subject to availability.
  • Each piece may feature minor variations in color, texture, or finish due to lighting, screen settings, or handcrafted details.
  • Product descriptions, measurements, and specifications are provided as accurately as possible.
  • We reserve the right to discontinue any product at any time without prior notice.

3. Pricing & Payments

  • All prices are listed in the currency displayed on the website.
  • Prices are subject to change without prior notice.
  • Payments are processed securely through trusted third-party payment providers.
  • We do not store, process, or have access to your complete payment information.
  • In case of pricing errors, we reserve the right to cancel affected orders and issue a full refund.

4. Order Acceptance & Cancellation

  • Order confirmation does not guarantee acceptance of the order.
  • We reserve the right to cancel or refuse any order due to stock limitations, payment issues, pricing errors, or suspected fraudulent activity.
  • If an order is canceled after payment has been processed, a full refund will be issued to the original payment method.

5. Shipping & Delivery

  • Shipping timelines provided are estimates and are not guaranteed.
  • Delivery delays caused by courier services, customs clearance, or unforeseen circumstances are beyond our control.
  • Customers are responsible for providing accurate shipping details at checkout.
  • We are not responsible for delays resulting from incorrect or incomplete address information.

6. Returns, Refunds & Replacements

  • Returns are accepted within 14 days of delivery, subject to our Refund & Returns Policy.
  • Items must be unused, unworn, and returned in original packaging.
  • Customers are responsible for return shipping costs unless otherwise specified.
  • Custom or personalized jewellery is non-returnable unless damaged or defective upon arrival.
  • Damaged or incorrect items are eligible for replacement if reported within 14 days of delivery.

7. International Orders

  • We ship internationally from India.
  • International shipping charges are calculated at checkout.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • International delivery timelines may vary depending on destination and customs processing.

8. Intellectual Property

  • All content on this website, including text, images, logos, product designs, and graphics, is the property of Eraya Sparkle.
  • Unauthorized reproduction, distribution, or use of our content is strictly prohibited.

9. Limitation of Liability

  • Eraya Sparkle shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
  • Our total liability shall not exceed the purchase price of the product ordered.

10. Governing Law

  • These Terms are governed by and construed in accordance with the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

11. Modifications to Terms

  • We reserve the right to update or modify these Terms of Service at any time.
  • Changes become effective immediately upon posting on this website.
  • Continued use of our website after changes constitutes acceptance of the revised Terms.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: Info@erayasparkle.com
Business Location: India

Thank you for choosing Eraya Sparkle. We appreciate your trust and remain committed to offering jewellery crafted with elegance, integrity, and care.