Refund policy

At Eraya Sparkle, every piece is crafted with care. Your satisfaction is important to us, and we are committed to providing a refined and transparent shopping experience.

📦 Returns Eligibility

You may request a return within 14 days from the date of delivery.

To qualify for a return:

  • The jewellery must be unused, unworn, and in original condition
  • All original packaging, tags, and certificates (if applicable) must be included
  • Items must be securely packaged for safe return transit
  • Return shipping charges are the responsibility of the customer

Once received, all returns undergo a quality inspection prior to approval.

❌ Items Not Eligible for Return

  • Custom or personalised jewellery (unless damaged upon arrival)
  • Items showing signs of wear, alteration, or damage
  • Products returned without original packaging

💳 Refund Processing

Approved refunds are issued to the original payment method.

  • Inspection is completed within 2–3 business days of receipt
  • Refunds are processed within 7–10 business days
  • Bank processing timelines may vary depending on your provider

🚚 Return Shipping

  • Customers arrange return shipping at their own expense
  • We recommend using insured and trackable courier services
  • Original shipping fees are non-refundable

🔁 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 14 days of delivery.

  • A complimentary replacement will be provided after verification
  • Clear photos of the product and packaging are required

🌍 International Orders

  • We ship internationally from India
  • Customers are responsible for shipping charges only
  • We do not collect customs or import duties
  • International returns may require extended transit timelines

📩 Customer Support

For assistance with returns or refunds, please contact us:

Email: Info@erayasparkle.com
Business Location: India

Thank you for choosing Eraya Sparkle. We are honoured to be part of your jewellery journey and remain committed to exceptional craftsmanship and customer care.